Warranty, Service and Spare Parts

We know that your studio equipment needs to work reliably every day and keep your business running smoothly. That is why our support does not end once your order has been delivered. If something goes wrong, you can count on us to help you resolve the issue.

How does our warranty work?

• Official manufacturer warranty

All genuine Balanced Body products are covered by the manufacturer’s official limited warranty, giving you the reassurance of support from a globally recognised brand.

• Coverage of up to a lifetime

Warranty periods vary depending on the part or component. Some of the key structural elements of Balanced Body equipment are covered by a lifetime warranty.

• One point of contact – we take care of the process

There is no need to contact the manufacturer in the US, deal with complicated paperwork, or arrange international shipping yourself. We handle the entire warranty process on your behalf.

Simply report the issue to us and we will take it from there, including communication with the manufacturer and arranging any replacement parts that may be required.

How does our service process work?

We aim to resolve problems quickly and keep unnecessary procedures to a minimum. The process is straightforward:

1. Report the issue

You can contact us by email or use the form on our warranty page. You can also submit a request using the form at the bottom of this page.

Please provide as much information as possible to help us identify the problem and its cause. This should include the product name, serial number, order or invoice number, together with a description of the issue and, where possible, photos or videos.

2. Diagnosis

Our service team reviews the information you provide, identifies the likely cause of the problem, and determines the best way to resolve it.

If we need more information, we may ask you to send additional photos or videos, or arrange an online meeting so that we can assess the issue more accurately.

3. Solution

Depending on the situation, we will either send you the necessary replacement parts or arrange for a technician to visit your location.

If the issue is confirmed to be covered by the warranty, there is no cost to you. If the repair falls outside the warranty, you will be responsible for the cost of any replacement or repaired parts, as well as the technician’s visit.

We also provide ongoing access to spare parts and components subject to normal wear and tear, helping you keep your equipment in good working order and minimise downtime in your studio.

4. Repair and completion

Once the repair or replacement has been completed and the equipment is ready to use again, we confirm that the issue has been resolved and close the service request.